LASCOPA Warns Businesses Against Breaching Consumer Protection Laws

The Lagos State Consumer Protection Agency (LASCOPA) warns all manufacturers, retailers and service providers across the State to comply fully with the Lagos State Consumer Protection Law 2025 (as amended) and the Federal Competition and Consumer Protection Act 2018.

The General Manager/Chief Executive Officer, Afolabi Solebo, Esq., gave the warning while speaking with journalists at the Murtala Muhammed International Airport, on his arrival from the 2026 International Bar Association Conference held in Copenhagen, Denmark.

He said, “LASCOPA will now sanction businesses that deliberately fail to honour scheduled mediation sessions on legitimate consumer complaints. Where authorised by law, affected premises may be sealed. All businesses are required to treat consumer complaints and redress processes with utmost seriousness.

“Practices that will attract regulatory intervention include unfair trade practices, misleading advertisements, deceptive pricing, hidden charges, poor service delivery, and the manufacture or sale of substandard, counterfeit or unsafe products”.

Solebo warned that offenders could face applicable penalties under the law, including fines, enforcement orders, suspension of operations, prosecution, or sealing of premises.

He appealed to consumers with unresolved complaints to remain patient, noting that delays often occur when businesses ignore mediation invitations. He urged all consumers to retain receipts, invoices, warranties and relevant records when filing complaints.

He reaffirmed Governor Babajide Olusola Sanwo-Olu’s commitment to protecting consumers and building a fair business environment in Lagos. Consumer protection is a shared responsibility – businesses and consumers together build a transparent, accountable and truly consumer-friendly marketplace.