Dana Air, NG Eagle Partners To Resolve Ticket Refunds And Flight Issues

The airline was suspended after a runway incursion at the domestic airport in Lagos in April. The Nigeria Civil Aviation Authority (NCAA) has stated that NG Eagle, Dana Air’s new partner, will manage ticket refunds and travel bookings for passengers affected by the suspension.

The NCAA’s Director of Public Affairs and Consumer Protection, Michael Achmugu, made this revelation in a statement that was made public on Saturday.

The settlement is the result of a meeting between NG Eagle and Dana Air executives and Capt. Chris Najomo, the NCAA’s acting director general, to discuss how to handle refund requests that are delayed.

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As part of the agreement, passengers will either receive cash refunds or have the option to use their existing tickets for flights operated by NG Eagle, ensuring minimal disruption to their travel plans.

‘Nigeria Civil Aviation Authority (NCAA) refers to the suspension of Dana Air operations and its resultant effect on passenger travel.

“The authority is also aware that Dana Air customers who paid for flights that were not operated due to its suspension have sought a refund of their airfares and have been patiently waiting for same.

“In line with NCAA’s regulatory obligations, the DCGA, Capt. Chris Najomo and his management team have met with Dana Air and its new partners, NG Eagle with a view to resolving these complaints.

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“The resolution is that NG Eagle will be taking up this obligation.

“To this end, Dana Air has informed that while alternative modalities are being put in place to treat cash refund requests, passengers who intend to utilize their tickets for travel will be able to do so on NG Eagle,” the statement read in part.

The statement further assured the public that Capt. Najomo and his team will continue working to resolve all Dana Air refund issues swiftly.