NCAA To Launch Consumer Protection Portal, Automated Complaint System

The Consumer Protection Portal will begin on September 19, 2024, according to the Nigeria Civil Aviation Authority (NCAA), marking a significant transition from manual complaint processing to an automated system.

This news was announced in a message on the official X (formerly Twitter) account of the NCAA on Tuesday. Festus Keyamo, the Minister of Aviation and Aerospace Development, will preside over the event.

With its debut, the aviation industry in Nigeria has achieved a major turning point in the modernization of consumer protection.

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“The NCAA Consumer Protection Portal will be officially launched on September 19, 2024, by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo SAN,” the statement read.

The Consumer Protection Portal, spearheaded by Capt. Chris Najomo, Acting Director General of the NCAA, is poised to revolutionize the interaction between air travellers and the aviation sector.

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This innovative platform will enable travelers to electronically file complaints, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.

By offering real-time access to complaint resolution data and airline performance metrics, the portal is expected to enhance transparency, improve accountability, and streamline the overall consumer experience within the industry.