NCAA Ban: Dana Air Initiates Refunds

Refunds for flights impacted by Dana Air’s recent temporary suspension are now being processed, the airline has said.

A runway incursion incident involving one of the airline’s aircraft on Tuesday led to the suspension of the safety and financial audit by the Nigeria Civil Aviation Authority (NCAA).

 The airline apologized for any difficulty and disappointment the suspension may have caused its passengers with reference to their travel arrangements when it made this announcement in a statement on its official X (formerly Twitter) account on Wednesday.

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According to Dana Air’s statement, passengers who have already booked flights are instructed to send their flight booking details (PNR) and bank account numbers to contact@flydanaair.com for refunds.

“In light of the suspension, we understand that you may have concerns regarding your bookings and travel plans. We assure you that we are processing refunds for affected flights over the next month.

“To expedite this process, we kindly request that passengers send their booking details (PNR) and bank account numbers to contact@flydanaair.com,” the statement read in part.

The statement also assured Dana Air customers that the airline is fully cooperating with aviation authorities to address any concerns and ensure that the matter concerning the suspension of its operating license is swiftly resolved.