CBN Approves Bank Service Charter

The revised Service Charter of the Central Bank of Nigeria (CBN) has been approved by Governor Olayemi Cardoso.

The Business Facilitation Act (BFA) 2022 mandates the Service Charter in order to promote business facilitation in Nigeria.

Additionally, it makes it possible for the Bank to follow SERVICOM Nigeria’s guidelines for enhancing customer service delivery.

In the Charter, the Bank describes its expectations of its external clients and how it will collaborate with them to fulfill those goals..

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In the foreword, the governor reiterated the Bank’s “commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent”, the CBN stated on its website.

The document outlines the Bank’s mandates, vision, mission, and core values. It contains the services the Bank offers through its various departments and the service standards for each service.

The Service Charter also includes a standardized customer complaints

Form for reporting service failure and a mechanism for addressing service failure in any of the Bank’s services.