All eleven DisCos in Nigeria have been instructed by the Nigerian Electricity Regulatory Commission (NERC) to establish an online platform that will allow their customers to view their Band category status.
Following a recent upward revision of the power rate for customers in the Band A category, this occurred.
The commission’s DGM, Abba Terab, made this announcement on Saturday. According to NERC, the electrical distribution companies need to have the web portal up and running by April 10, 2024.
Terab also directed the DisCos to post the schedule for approved Band A feeders affected by the rate modification as soon as possible on their websites.
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According to NERC, customers who have been overbilled at the new rate must receive a refund via energy tokens by Thursday, 11th April 2024, while DisCos must submit proof of compliance to the Commission by 12th April 2024.
“The Nigerian Electricity Regulatory Commission (“Commission”) has directed all Electricity Distribution Companies (“DisCos”) to provide as much clarity as possible to all affected customers.
“All DisCos shall set up a portal by 10th April 2024 on their website that allows all customers to check their current Bands by entering their meter or account numbers.
“All DisCos shall ensure that ONLY the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as band A for the purpose of vending to prepaid customers and billing for post paid customers on their networks.
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“All DisCos are required to immediately post on their websites the schedule of approved Band A feeders that have been affected by the rate review.
“All customers wrongly billed at the new rate should be refunded through energy tokens no later than Thursday 11th April 2024, and file evidence of compliance with the Commission by 12th April 2024.
“The Commission shall monitor compliance with the requirements listed above and shall continue to provide support to all stakeholders as required,” NERC said.
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