Due to claims of discriminatory treatment against a physically challenged traveler with limited mobility who sought to utilize the KFC facility at Murtala Muhammed International Airport in Lagos, the Federal Airports Authority of Nigeria (FAAN) shuttered the location on Thursday.
A statement from FAAN’s Director of Public Affairs and Consumer Protection, Mrs. Obiageli Orah, claims that the shutdown complies with the legislation pertaining to people with special needs in Lagos State.
“In line with Lagos State law on People with Special Needs , Part C , section 55 of General Provisions on Discrimination which states that ,”A person shall not deprive another person of access to any place , vehicle or facility that members of the public are entitled to enter or use on the basis of the disabilityof that person”, the management of the Federal Airports Authority of Nigeria (FAAN) has closed the KFC facility at the Murtala Muhammed International Airport in Lagos with effect from March 28, 2024.
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“This is as a result of a social media report by a Passenger with Reduced Mobility (PRM ), alleging discriminatory treatment he received at the Murtala Muhammed International Airport, Lagos,” the statement read in part.
The statement clarified that the closure of the KFC facility at Murtala Muhammed International Airport (MMIA) followed an investigation by a management team deployed by FAAN’s MD/CE, Mrs. Olubunmi Kuku, into allegations of mistreatment of the disabled passenger in question.
FAAN demanded that KFC management issue a written, unreserved apology to the aggrieved passenger and instructed that a policy statement affirming non-discrimination be prominently displayed at the entrance of their MMIA facility before operations can resume.
Additionally, FAAN extended an apology to the affected passenger for the inconvenience and distress caused, emphasizing its commitment to protecting the rights of all passengers and ensuring an inclusive environment at the airport.
