The Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina, has personally taken the bull by the horns in tackling lingering complaints by candidates, resolving more than 5,000 cases in just five days.
The unprecedented intervention saw the JAMB boss relocate temporarily to the Board’s SERVICOM Unit, where he personally monitored and fast-tracked the resolution of complaints brought forward by candidates and other stakeholders.
The move has been described as a major push to break bureaucratic bottlenecks that have frustrated applicants seeking assistance with admission and examination-related processes.
Among the issues resolved during the five-day intervention were challenges relating to biometric verification, profile codes, payment issues, e-PINs and difficulties associated with the Central Admissions Processing System (CAPS), among other complaints.
Rather than allowing the cases to remain trapped in administrative processes, Aina reportedly moved directly into the SERVICOM Unit to supervise the handling of the complaints and ensure that affected candidates received prompt attention.
The intervention underscores the increasing emphasis on responsiveness and accountability in the delivery of services to candidates navigating JAMB’s admission and examination systems.
For thousands of candidates, problems involving profile codes, biometric verification, payment confirmation, e-PINs and CAPS can potentially stall their examination, admission or registration processes.
The resolution of more than 5,000 such cases within five days therefore represents a significant intervention, particularly for candidates who may have been left uncertain about their academic future because of unresolved technical or administrative issues.
The Registrar’s decision to personally relocate to the SERVICOM Unit also sends a strong signal about the importance attached to complaints management and candidate welfare under the new leadership of the examination body.
Rather than treating complaints as routine paperwork, the intervention placed them at the centre of the Board’s operations, with the Registrar directly overseeing efforts to ensure that cases were reviewed and resolved.
The development is expected to further strengthen confidence among candidates and parents who depend on JAMB for critical examination, registration and admission services.
The latest action also highlights the growing role of SERVICOM mechanisms in ensuring that public institutions respond swiftly to legitimate complaints and improve the quality of services delivered to citizens.
With thousands of complaints reportedly cleared within five days, the intervention has put renewed focus on the need for faster, more accessible and candidate-centred service delivery across JAMB’s operations.
The move by Aina is likely to raise expectations among candidates for sustained improvements in the Board’s complaint-resolution process, particularly as JAMB continues to manage a wide range of examination, registration and admission-related activities nationwide.
